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The Mortgage Works

Your feedback is invaluable in helping us keep our service performance in peak condition. So, if you've placed a case with The Mortgage Works in the last month, please tell us about your experience.

Q.1
Your name: *


Q.2
Your email address: *

Q.3
Please rate your satisfaction with our service?
Poor Acceptable Average Good Excellent
Speed of service - Answering the telephone
Speed of service - Offer production

Q.4
How would you rate your satisfaction with your Business Development Manager in the following areas?
Extremely dissatisfied Dissatisfied No opinion Satisfied Extremely satisfied
Problem solving ability of BDM
Responsiveness of BDM
Product knowledge of BDM
Support of your BDM

Q.5
How satisfied are you with your service centre in the following areas?
Extremely dissatisfied Dissatisfied No opinion Satisfied Extremely satisfied
Efficiency of processing
Quality and accuracy
Keeping their promises
Employees overall knowledge

Q.6
How likely would you be to use TMW again?
Unlikely Maybe Definitely Depends on rates Depends on fees
Please select one

Q.7
Considering everything covered above, how satisfied are you with your overall experience of TMW?
Extremely dissatisfied Dissatisfied No opinion Satisfied Extremely satisfied
Please select one

Q.8
What one thing would you like to see TMW start or stop doing?

Q.9
We welcome feedback from our customers on any other aspects of your experience with TMW. Please use the box below for any additional comments.

IMPORTANT: Information you send to TMW via this form is not encrypted, please do not enter any confidential details such as individual account numbers or client details in to the form.

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